ElitePartner Reviews

Worst experience ever. I was refused the 14 days money back stating that Switzerland doesn't have a refund law. This should be clear for people living in switzerland and getting a contract with elitepartner.

I then asked to have my account deleted and the person said I should remind them again tomorrow due to some technical difficulty. What is this?Learn to do your job. Make a note. Its not my job to remmind you because your system is not working.

Lastly I was billed 800chf from my account due to automatic renewal and I didnt even receive any email.

Date of experience: 16 April 2024

(English below for anyone who fell for their claims to have English profiles)

Ich muss zurückkommen und eine weitere Bewertung hinterlassen, denn jedes Mal, wenn ich sehe, wie dieses Geld von meinem Konto abgebucht wird, wird mir schlecht. Diese Seite ist überhaupt nicht Elite. Es gibt sehr wenige Profile, die auch nur annähernd ihren Behauptungen entsprechen... und selbst dann sind die Nachrichten, die von diesen Männern kommen, "verdächtig". Ich wiederhole meine frühere Bewertung und Empfehlung - und offensichtlich bin ich nicht allein - TRETET NICHT BEI! Sie haben die schlimmsten Vertragsgebühren überhaupt, viel teurer als jede andere Seite. Es gibt einen Grund, warum sie Profile verschwimmen, bevor sie dich in einen Vertrag locken. Bezahlt nicht den Preis, um herauszufinden, warum. Ich habe meinen Vertrag bereits gekündigt (was man 12 Wochen vor Ablauf tun muss!), mein Profil versteckt und jetzt muss ich den Rest dieses verfluchten Vertrags abwarten, um sie loszuwerden.

I have to come back and leave another review because every time I see that money come out of my account, it makes me sick. This site is not at all Elite. There are very few profiles that even come close to matching their claims...and even then, the messages that come from these men are "fishy." I repeat my earlier review and recommendation - and clearly I am not alone - DO NOT JOIN! They have the worst contract fees ever, far more expensive than every other site. There is a reason why they blur profiles before they hook you into a contract. Do not pay the price of finding out why. I have already cancelled my contract (which you have to do 12 weeks before it ends!) hidden my profile and now I have to wait out the rest of this accursed contract to be rid of them.

Date of experience: 07 April 2024

There is a lot of supporting material to prepare for online dating. It is very helpful in my view. They developed a matching algorithm which shows you where the potential strengths and weaknesses of a relationship with this person could be. I have the impression that it really works well. I found these exact problems predicted by the algorithm already in the dating period! But in the end, I think, you have to meet the person to be able to make up you mind. However it is still very helpful.

Date of experience: 10 July 2023

Not a single compatible match. There seem to be about 30 people on the site, and the profiles are anything except "elite". SCAM. DO NOT WASTE YOUR TIME OR MONEY. HUGE DISAPPOINTMENT. Taking my profile down with months left on my useless and hugely wasted premium membership. Sadly, there is no such thing as a user's right in the world of online dating. The entire enterprise is a nightmare and a scam.

Date of experience: 03 November 2023

This is fraud. I signed up for a year, sent the notice by email to cancel more than 9 months before the cancelation date according to their instructions on the website, and now I receive a collection notice.
Do not use this. EP you should be ashamed of yourselves for such business practices.

Date of experience: 18 October 2023

Unethical Behaviour - Feels Like a Scam

I joined for six months. Didn't notice the automatic renewal then hit with a bill for €600 on my card. Tried "widerruf" and normal cancellation within days and got a polite message saying neither is possible, even though it is absolutely clear I don't want it. It's going through the lawyers.
DO NOT USE ELITE PARTNER. TAKE THE MONEY OFF THEM AS THEY DO TO US!!

Date of experience: 04 November 2022

It works because the payment is once and the incentive to keep you successless but paying (tinder, bumble, etc) doesn’t exist.

Date of experience: 08 September 2023

Very good experiences with the members and the contacts I had. Very friendly and high level contacts and conversations with the members. I can confirm the name "Elite Partner".

Date of experience: 28 July 2021

Update: they refused to refund me although it has been less than 24 hours. Absolutely shameless scammers .I am extremely upset to receive this reply. No I have contacted your customer service and told me to agree on 20% refund. That is not true what you are saying. This website is the biggest scam I have ever encountered. Refund me or I am going to take legal action against you. Extremely dishonest people

Date of experience: 25 July 2022

Nothing much on this site, so inactive! It’s a waste of time… the "Elite" name is misused. When my expensive prime membership ends I’m out of here! The free dating sites like Facebook are more active and cost nothing….

Date of experience: 18 November 2023

Given that 99.9% of my messages go unread, I have a strong feeling that most, if not all, members are fraudulent accounts. I want to believe that this company isn't a scam, since their ads appear on mainstream media, but I'm having trouble believing that I am getting close to zero replies (since they are never being read) to my hundreds of messages. Hoping I get some kind of feedback from the company here about this...I guess they could claim that most people are not paying members and therefore cannot read/reply to my messages, but it's hard to believe that so many of my matches are almost exclusively non-members...

Date of experience: 26 March 2022

I signed for half price for 6 months. Then suddenly after the six months ,the prolonged the contract without my consent since they hide the rules and make it unethical. I am condemned to pay 900 euros for no service and also till 2024 I have to pay them. This is really stealing people by unethical behavior and shady contracts.
Do not sign or ever approach this app even from 1000 Km. They will rob you as they did to me and you cannot do much.
Stay away from them please.

Date of experience: 31 January 2023

True women from Saxony. Good choice. TESTS-

Date of experience: 09 March 2024

This is definitely a fraud! Please people stay away from it! As once you paid as premium member, you can never get away from it easily! As the others mentioned its worse than all the other dating App.

Date of experience: 15 June 2021

Horrifyingly bad. This company makes it almost impossible to cancel. They advertise free trial periods then say it is not possible to cancel. The reality is you can cancel at anytime. Not as claimed by elitepartner.

Even though I was a member for 4 days only and cancelled within the "free" trial period, they sent me a bill for 800euros. When I refused to pay they got debt collecting agencies after me. Nice try ElitePartner but that won't work on me.

I will fight them in the courts and win. They will not intimidate and bully me. They threaten you with beteibungen and mahnungen hoping you'll give in. Not me. I won't be bullied. If they threaten you with a betreibung, tell them Rechtsvorschlag erheben. Put up or shut up. Companies like this are a disgrace. They sell their customers' fantasy debts to debt collection agencies.

In fact ElitePartner, you owe me money because you charged me for a whole month but I was a member for only 4 days. Pro rata that means you should refund me most of my money. I will send you a Mahnung and a Betreibung.

Add to that, fake profiles and a poor mobile app and you get the picture. A complete scandal. Don't believe those adverts.

Date of experience: 14 August 2022

I believed in this website. I signed up in March 2020, after spending 6 months on, I wanted to cancel my membership. There is no easy way to unsubscribe.
There was fax and letter listed then, please note this was also in COVID times when most services were not functional. I sent them a letter in October 2020, asking them if I could terminate my annual membership early.

This letter was delivered as I did not receive the letter back. However, in March 2021 they autodebited the money and told me I had not sent cancellation notice.
In May 2021, I sent them a fax stating i no longer use the service and I am getting married! Again there is no response. I also stopped/blocked the auto debit payment. Again no response.

Now in March 2022, they tried to debit the payment again, however they could not. Now they have sent painful legal notices.
I sent them the documents with date stamps and the content,post office cannot provide proof of letters sent or fax sent.
It is very easy for them to see, i have not been using their service, also sent them my marriage certificate as that is the only proof I have and the word documents.

However, they still do not correspond and want me to correspond with the lawyers. I also sent the details to the lawyers, they dont answer my calls as they dont speak english.
Now I am being stressed by legal letters.

I wish customer service was fair, looked at it as a genuine case and not charged a customer who is not using services. I accepted the challenges of covid and impact it had on their services and even did not claim back the payment of 2021-2022.

I hope someone from their team looks at this with fairness, as I cannot get anywhere. Is there a CEOs email or team I can contact?

Date of experience: 01 June 2022

I created an account there for testing and I even couldn't find the place to terminate my account.

Date of experience: 29 July 2022

Itconnect people together

Date of experience: 01 March 2024

Elite Partner uses unethical methods!
A subscription site can inform you of a automatic annual renewal, but CAN NOT threat with going to court if the payment was canceled or declined. All it can do is disconnect access to the site. A subscription service can not press legal charges. Elite Partner be ashamed to take advantage of people.
This has to stop !!!!!!

Date of experience: 01 August 2019

Had a horrible experience with these guys. I ve registered and filled my profile- absolutely normal text and pics and after a couple of days they deleted it because it "doesn't fit" their requirements. I am a doctor educated in Oxford, wrote an awesome profile text, what else do they need? Don't recommend it.

Date of experience: 03 April 2020