LoveScout24 Reviews

1,020  Poor
TrustScore 2.5 out of 5

2.5

In the Dating Service category

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Rated 3 out of 5 stars

How long does it take for an email to be replied?

You cannot contact customer service by phone and I cannot find the policy about the duration for an email sent to kundenservice lovescout24.de will be replied. I sent an email on May 3rd. 2023 and not heard back yet. I can therefore not yet rate my experience. I hop to hear back soon.

Date of experience: May 05, 2023

Reply from LoveScout24

Hello Lisa,

We apologise for the inconvenience caused.

I advise to contact us again on kundenservice@lovescout24.de and we'll be happy to assist you with your query.

All the best!

Greig
Lovescout24 Customer Service


Rated 5 out of 5 stars

I had a problem with my login

I had a problem with my login, but it was resolved very quick. I'm pleased with my experience so far.

Date of experience: March 20, 2023

Reply from LoveScout24

Hi Sorin, thank you for your review. We're very pleased to hear that you have been enjoying LoveScout24. We wish you all the best in your search, which may well be the start of something real! Happy Dating :)
Sophia, LoveScout24 Customer Care


Rated 1 out of 5 stars

Obviously computer generated fake accounts!!!

Obviously computer generated fake accounts to get you chatting and hopefully buy more credits. Nothing I've found on the app is free, costs to subscribe, costs to send messages. Some accounts show there local, but then shows as being in totally different country. Have a close look at "Germany based" profile pictures you'll see 24 hour Online Profiles, Terrifying experience!!!

Date of experience: September 06, 2023

Reply from LoveScout24

Hallo Daniel, vielen Dank für Ihre Bewertung. Wir wissen, wie wichtig es ist, online echte Verbindungen zu knüpfen. Deshalb haben wir menschliche Moderatoren und Systeme, um Profile bei der Registrierung zu überprüfen und Inhalte vor der Veröffentlichung zu überprüfen. Jeder hat die Wahl zu antworten oder abzulehnen – wir verwenden keine gefälschten Konten, und jeder kann verdächtiges Verhalten über die „drei Punkte“ in jedem Profil- und Konversationsfenster melden. Wenn Sie uns eine zweite Chance geben möchten, senden Sie uns eine E-Mail an kundenservice@lovescout24.de und wir geben Ihnen gerne unsere besten Tipps, um einen besonderen Menschen kennenzulernen. Danke noch einmal :) LoveScout24


Rated 1 out of 5 stars

After deleting the app before

After deleting the app before, I tried to create the account again with the same email. Cannot be done.
After seeing the reviews here, better stay away. On some apps there are people hired to text others. I'll not be surprised if here is the same. .Co.uk says everything

Date of experience: December 22, 2023


Rated 1 out of 5 stars

It is as always "unfortunately"

It is as always "unfortunately", that must be written so explicitly. When it comes to making quick money, what attracts many people is mercilessly exploited. Clearly it is a service thought - only if one thinks of the competitors or other web pages, it goes also with somewhat less restrictions, so that the members have at least the 'chance' to step into contact. But under the guise of 'data protection' and thus prevent members from contacting each other, I call the alleged non-thinking or ignorance of some exploit.

Date of experience: May 13, 2023

Reply from LoveScout24

Hello Kris, thank you for your feedback. We want to improve our services as well as possible, and your comment helps us in this direction. Simply get in touch with our Customer Care team by emailing customercare@help.match.co.uk of any issue. Thank you. LoveScout24


Rated 1 out of 5 stars

Not worth the money

I must be frank – this dating platform is riddled with fake profiles, to the point where it's hard to justify spending money on it. It's frustrating to encounter numerous suspicious profiles with almost identical profile texts. The platform didn't react to my complaints, the profiles wer not removed.
Trust and transparency are fundamental in online dating, and the platform falls short in this regard. While there have been some positive interactions, the prevalence of fake profiles seriously hampers the overall experience. It's difficult to recommend this platform in its current state.

Date of experience: November 03, 2023


Rated 5 out of 5 stars

Ones the client clips on the bright…

Ones the client clips on the bright side of love 💕😘 you feel baby as hell

Date of experience: June 21, 2022

Reply from LoveScout24

Hallo Nazir,

vielen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Ihnen LoveScout24 so gut gefällt.

Wir wünschen Ihnen alles Gute bei Ihrer Suche, die vielleicht der Beginn von etwas ganz besonderem sein kann!

Viel Spaß!

Ihre Sonja von LoveScout24


Rated 1 out of 5 stars

Terrible

Terrible

Terrible. Joined, paid, then after an hour, no longer able to access the app. In the end they just cancelled and blocked me. Using their 'oh you have a fake account but still pay up' tactic is clearly their way of money grabbing.
Customer Service doesn't reply any mail - neither from the App nor to their direct email address.
I requested 100 times for a link to change a password but no mail is sent from them.

Date of experience: December 15, 2022

Reply from LoveScout24

Hallo Gonzo,

für Ihre Bewertung gibt es sicherlich einen guten Grund.

Um Ihnen bestmöglich weiterhelfen zu können, wird sich der Kundenservice im Laufe des Tages bei Ihnen per Email melden.

Ihre Monika vom LoveScout24-Kundenservice


Rated 2 out of 5 stars

Not for those who seek a serious relationship without sex before marriage

I tried the website for about two weeks with a free account, got three phone calls and one of them turned into a date. I can only write to people who have a paid subscription. What really turned me off is that the website wouldn't upload a photo, which was according to their guidelines. My photo read "No sex before marriage." I wanted to weed the people who wanted sex before marriage out. Since they don't allow me to filter those partners, I don't need the website. I guess it is more about SexScout24 than about LoveScout24. I gave two stars, because I was able to get a real date.

Date of experience: June 27, 2022

Reply from LoveScout24

Hallo Monica,

vielen Dank für Ihre Bewertung.

Bezahlte Mitgliedschaften ermöglichen es uns, Ihnen interessante Profile, intelligentes Matching und erweiterte Suchfunktionen bereitzustellen, die alle von echten Moderatoren und vom Kundenservice unterstützt werden.

Wir bitten Sie um Verständnis, dass Profilbilder mit Schriftzügen, bedauerlicherweise nicht gestattet sind.

Gerne können Sie dies jedoch in Ihrem Begrüßungstext einfügen, da dieser von anderen Mitgliedern gelesen wird.

Vielen Dank.

Ihre Joni von LoveScout24


Rated 1 out of 5 stars

Worst experience…my account was been…

Worst experience…my account was been blocked since last year October and you still deduct monthly 24.99 every month..please I need my refund

Date of experience: October 08, 2022

Reply from LoveScout24

Hallo Sabrina, vielen Dank für Ihre Bewertung. Sobald Sie Ihr Abonnement kündigen, schalten wir Ihre automatische Verlängerung aus und senden Ihnen auch eine Bestätigung per E-mail. Sie zahlen nur weiter, wenn Sie sich für eine Ratenzahlung entschieden haben. Gerne würden wir uns Ihren Fall aber genauer ansehen. Wenden Sie sich bitte direkt an unseren Kundenservice unter kundenservice@lovescout24.de und wir werden Ihnen schnell weiterhelfen. Vielen Dank. Andrew von LoveScout24.


Rated 5 out of 5 stars

Gute Dating-App

Date of experience: January 26, 2023

Reply from LoveScout24

Hallo Ich Klare,

vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu schreiben.

Es freut uns sehr zu hören, dass Ihnen LoveScout24 gefällt.

Wir wünschen Ihnen weiterhin viel Spaß bei der Partnersuche!

Ihre Nina vom LoveScout24-Kundenservice


Rated 5 out of 5 stars

Ututuj spoke

Date of experience: March 02, 2023

Reply from LoveScout24

Hallo De, vielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass Ihnen LoveScout24 so gut gefällt. Wir wünschen Ihnen alles Gute bei Ihrer Suche, die vielleicht der Beginn von etwas ganz besonderem sein kann! Viel Spaß :) Andrew von LoveScout24


Rated 1 out of 5 stars

Worst Dating Site

Been there for almost three years I consider myself good looking and intellectual , I posted few high quality photos and prepared an intellectual Bio , within 3 1/2 years , 17 women wrote me back, one profile genuine rest fake profiles & photos as well Lovescout24 animators , they dont pay attention nor care to remove fake profiles , worst of all they soled my registered Phone Nr in UK and since then I get Scam SMS's from UK ,

Date of experience: December 15, 2023


Rated 5 out of 5 stars

Super App top

Date of experience: March 30, 2023

Reply from LoveScout24

Hallo Stev, vielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass Ihnen LoveScout24.de so gut gefällt.

Wir wünschen Ihnen alles Gute bei Ihrer Suche, die vielleicht der Beginn von etwas ganz besonderem sein kann! Viel Spaß :)

Greig von LoveScout24.de


Rated 3 out of 5 stars

Zuviele Fake Profile.

Date of experience: June 05, 2023

Reply from LoveScout24

Hallo Ralf, wir freuen uns über Ihre Bewertung.

Unsere Mitglieder sind auf der Suche nach einer echten Beziehung, mit Leuten die es ernst meinen.

Das wissen wir, deshalb haben wir menschliche Moderatoren, die Fakes schnell entfernen.

Wenn Sie Ratschläge zum sicheren Dating und zum Aufbau einer echten Beziehung bei LoveScout24.de wünschen, senden Sie uns einfach eine E-Mail an kundenservice@lovescout24.de.

Wir wünschen Ihnen noch viel Erfolg bei der Partnersuche.

Greig von LoveScout24.de


Rated 4 out of 5 stars

war gut

war gut war gut war gut war gut

Date of experience: August 15, 2022

Reply from LoveScout24

Hallo Matthias, vielen Dank für Ihre Bewertung. Es freut uns sehr zu hören, dass Ihnen LoveScout24 so gut gefällt. Wir wünschen Ihnen alles Gute bei Ihrer Suche, die vielleicht der Beginn von etwas ganz besonderem sein kann! Viel Spaß Ihre Dagma von LoveScout24


Rated 1 out of 5 stars

Terrible

Terrible. Joined, paid, then after an hour, no longer able to access the app. In the end they just cancelled and blocked me. Using their 'oh you have a fake account but still pay up' tactic is clearly their way of money grabbing.
Customer Service doesn't reply any mail - neither from the App nor to their direct email address.
I requested 100 times for a link to change a password but no mail is sent from them.

Date of experience: April 23, 2022

Reply from LoveScout24

Hello Iren,

Thank you for your feedback.

We are happy to inform you that you have now received an E-Mail from our customer service.

We wish you continued success in finding a partner.

Your Mia from LoveScout24


Rated 1 out of 5 stars

Terrible

Terrible. Joined, paid, then after an hour, no longer able to access the app. For a week I was told I needed to supply extra photos of me to prove I was not a robot account. In the end they just cancelled and blocked me. Using their 'oh you have a fake account but still pay up' tactic is clearly their way of money grabbing.

Date of experience: October 23, 2021

Reply from LoveScout24

Hello Scott J, thank you for your review.
Looking up our conversation we can confirm you've been refunded.
We'd like to better understand the reasons behind for your rating. It would be so helpful if you could elaborate by emailing kundenservice@lovescout24.de. We will try our best to find a solution and pass on feedback if necessary. Thank you.
Peter from LoveScout24 Customer Care


Rated 4 out of 5 stars

Aalles gut

All is ok!I like this app

Date of experience: June 07, 2022

Reply from LoveScout24

Hallo Ovidiu,

vielen Dank für Ihre Bewertung.

Es freut uns sehr zu hören, dass Ihnen LoveScout24 so gut gefällt.

Wir wünschen Ihnen alles Gute bei Ihrer Suche, die vielleicht der Beginn von etwas ganz besonderem sein kann!

Viel Spaß!

Ihre Bettina von LoveScout24